May 2, 2012

Citrix Forums : XenApp 6 Server Hangs ...

Citrix Forums : XenApp 6 Server Hangs ...: "
Re: XenApp 6 Server Hangs
Posted: 01-Oct-2010 17:52   in response to: Tavis Patterson  
1 user found this post useful
Experiencing same.

However, when this happens the Citrix Delivery Services Console becomes unusable so I am unable to log off any users. I'm left with rebooting the server. Which is a whole other issue. I always have to do a Force Shutdown. Installed a hotfix that was meant to alleviate the issue but to no avail. Here's that Hotfix, http://support.citrix.com/article/CTX126211.

Hopefully somebody will figure out the issue in this thread. Citrix Tech Support hasn't been able to...

Steve"

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Citrix Forums : XenApp 6 Server Hangs ...

Citrix Forums : XenApp 6 Server Hangs ...: "Re: XenApp 6 Server Hangs
Posted: 14-Oct-2010 19:07   in response to: ANGUS ARMSTRONG  
2 users found this post useful
I captured a memory dump of svchost.exe when this error occurred which pointed to rpm.dll as the cause (a Citrix DLL). Citrix came back to us with a private hotfix which was applied to our XenApp 6 servers two days ago and we have not yet seen the problem since. After a couple more days I will be convinced that we have seen the end of this problem. The fix contains updates to these files:
- MfSrvSs.dll v6.0.0.6412
- rpm.dll v1.0.0.6

The hotfix came in a zip file named "237503" - I don't know if this is an offical reference or not."

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